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Terms and conditions for the supply of marketing services


1.1 Definitions. In these Conditions, the following definitions apply:

  • “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business
  • “Charges” means the charges payable by the Client for the supply of the Services in accordance with clause 5
  • “Commencement Date” has the meaning set out in clause 2.2
  • “Conditions” means these terms and conditions as amended from time to time in accordance with clause 13.1.
  • “Contract” means the contract between twogether and the Client for the supply of Services in accordance with these Conditions
  • “Client” means the person or firm who purchases Services from twogether.
  • “Deliverables” means the deliverables set out in the Order.
  • “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
  • “Order” means the Client’s order for Services as set out in the quotation document.
  • “Pre-Existing Materials” means all documents, information and materials provided by twogether relating to the Services which existed prior to the commencement of this agreement, including computer programs, data, reports and specifications and processes used in the provision of the Services.
  • “twogether” means Twogether Creative Limited incorporated and registered in England & Wales with company number 07824276 and whose registered office is at 75 Bermondsey Street, London, SE1 3XF, United Kingdom.
  • “Services” means the services, including the Deliverables, supplied by twogether to the Client as set out in the Specification.
  • “Specification” means the description or specification of the Services provided in writing by twogether to the Client.

1.2 Construction. In these Conditions, the following rules apply:

  • 1.2.1 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
  • 1.2.2 a reference to a party includes its successors or permitted assigns;
  • 1.2.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
  • 1.2.4 any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms. A reference to writing or written includes faxes and e-mails.


2.1 The Order constitutes an offer by the Client to purchase Services in accordance with these Conditions.

2.2 The Order shall only be deemed to be accepted when twogether issues written acceptance of the Order at which point and on which date the Contract shall come into existence (“Commencement Date”).

2.3 The Contract constitutes the entire agreement between the parties. The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of twogether which is not set out in the Contract.

2.4 Any samples, drawings, descriptive matter or advertising issued by twogether, and any descriptions or illustrations contained in twogether catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.5 These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.6 Any quotation given by twogether shall not constitute an offer, and is only valid for a period of 30 Business Days from its date of issue.


3.1 twogether shall supply the Services to the Client in accordance with the Specification in all material respects.

3.2 twogether shall use all reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 twogether shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and twogether shall notify the Client in any such event.

3.4 twogether warrants to the Client that the Services will be provided using reasonable care and skill.

3.5 After the Commencement Date, twogether will submit to the Client for approval:

  • 3.5.1 Copy layouts, artwork, creative concepts and/or scripts; and
  • 3.5.2 Estimate of the cost of any items payable in addition to twogether’s original quotation.

3.6 Written or oral approval by the Client of the items specified in clauses 3.5.1 and 3.5.2 will be taken by twogether as authorisation to proceed with the instruction of third party suppliers as specified in the Order (or which the parties have subsequently agreed upon) in reliance on the Client’s authorisation and the Client shall at all times remain responsible for the costs of these third party suppliers.

3.7 Any claim regarding the quality or condition of the Deliverables must be notified to twogether within 48 hours of delivery of the Deliverables to the Client. If no such notice is received by twogether within the time period specified then the Client shall be deemed to have accepted the Deliverables. If the Client does notify twogether within the 48 hour timeframe then, provided twogether is given a reasonable opportunity to examine the affected Deliverables, twogether shall, at its option, correct, repair or replace the affected Deliverables. twogether shall not be obliged to correct, repair or replace the affected Deliverables where the defect arises because the Client has failed to follow twogether’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Deliverables or if the defect arises as a result of twogether following any drawing or design supplied by the Client or if the Client corrects, alters or repairs the Deliverables without twogether’s prior written consent.

3.8 The risk in the Deliverables shall pass to the Client as soon as they are delivered to the Client. Title to the Deliverables shall not pass to the Client until twogether has received payment in full (in cash or cleared funds) for the Deliverables any other goods or services that twogether has supplied to the Client.

3.9 Until title to the Deliverables has passed to the Client, the Client shall hold the Deliverables on a fiduciary basis as twogether's bailee and keep the Deliverables separate from all other goods or materials held by the Client so that they remain readily identifiable as twogether's property and maintain the Deliverables in satisfactory condition and keep them insured against all risks for their full price from the date of delivery. If before title to the Deliverables passes to the Client the Client becomes subject to any of the events listed in clause 9.1.2 or twogether reasonably believes that any such event is about to happen and notifies the Client accordingly, then without limiting any other right or remedy twogether may have, twogether may at any time require the Client to deliver up the Deliverables. If the Client fails to do so promptly, twogether may enter any premises of the Client or of any third party where the Deliverables are stored in order to recover them.


4.1 The Client shall:

  • 4.1.1 ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;
  • 4.1.2 co-operate with twogether in all matters relating to the Services and promptly provide any information relating to the Services in sufficient time to enable twogether to perform its obligations;
  • 4.1.3 provide twogether with such information and materials as twogether may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;

4.2 If twogether's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation (“Client Default”):

  • 4.2.1 twogether shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Client remedies the Client Default, and to rely on the Client Default to relieve it from the performance of any of its obligations to the extent the Client Default prevents or delays the twogether's performance of any of its obligations;
  • 4.2.2 twogether shall not be liable for any costs or losses sustained or incurred by the Client arising directly or indirectly from twogether’s failure or delay to perform any of its obligations as set out in this clause 4.2; and
  • 4.2.3 the Client shall reimburse twogether on written demand for any costs or losses sustained or incurred by twogether arising directly or indirectly from the Client Default.


5.1 Unless agreed otherwise in writing and subject to clause 5.2, the Charges are as set out in the Order.

5.2 twogether reserves the right, by giving notice to the Client at anytime, to increase the Charges at any time during the Term due to any event or factor beyond its control including but not limited to:

  • 5.2.1 Any variation of duties or increase in the costs of materials, labour or printing;
  • 5.2.2 Any charge in the Specification requested by the Client;
  • 5.2.3 Any delay caused by the Client.

5.3 twogether may invoice the Client on completion of the Services. twogether can raise one or more interim invoice(s) for all or part of the Charges at any time. If the Client fails to accept completion of the Services then twogether may raise any invoice at any time after the Client has been notified that the Services are finished.

5.4 The Client shall pay each invoice submitted by twogether:

  • 5.4.1 within 30 days of the date of the invoice; and
  • 5.4.2 in full and in cleared funds to a bank account nominated in writing by twogether, and
  • 5.4.3 time for payment shall be of the essence of the Contract.

5.5 All amounts payable by the Client under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being (“VAT”). Where any taxable supply for VAT purposes is made under the Contract by twogether to the Client, the Client shall, on receipt of a valid VAT invoice from twogether, pay to twogether such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

5.6 Without limiting any other right or remedy of twogether, if the Client fails to make any payment due to twogether under the Contract by the due date for payment (“Due Date”), twogether shall have the right to charge interest on the overdue amount under the Late Payment of Commercial Debts (Interest0 Act 1998 (as the same may be amended supplemented or re-enacted to reflect the Late Payment Directive 2011 (2011/7/EU)) and the client shall pay the interest immediately on demand. twogether shall also have the right to appropriate any payments made to twogether by the Client whether or not relating to the Services as twogether may think fit in order to pay off the outstanding amounts.

5.7 The Client shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Client shall not be entitled to assert any credit, set-off or counterclaim against twogether in order to justify withholding payment of any such amount in whole or in part. twogether may, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by the twogether to the Client.


6.1 As between the Client and twogether, all Intellectual Property Rights in the Deliverables and the Pre-existing Materials shall be owned by twogether. At no point will the Intellectual Property Rights in the Pre-Existing Materials be transferred, assigned or licensed to the Client. Subject to clauses 3.8 and 3.9 (including for the avoidance of doubt the condition precedent of full payment of the Charges) the Intellectual Property Rights in the Deliverables but not the Pre-Existing Materials will be deemed to transfer to the Client.

6.2 twogether will use reasonable endeavours to ensure that any third party which is either engaged by it to produce (or which otherwise owns) any creative works or materials in respect of the Deliverables shall agree to assign to the Client any Intellectual Property Rights owned by them in relation to the Deliverables upon payment of their fees.

6.3 The Client acknowledges that, in respect of any third party Intellectual Property Rights, the Client's use of any such Intellectual Property Rights is conditional on twogether obtaining a written licence from the relevant licensor on such terms as will entitle twogether to license such rights to the Client.


7.1 A party (“Receiving Party”) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (“Disclosing Party”), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party's business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party's obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause 7 shall survive termination of the Contract.


8.1 The Client will indemnify and keep indemnified twogether from and against any and all proceedings, claims, damages, losses, expenses or liabilities which twogether may incur or sustain as a direct or indirect result of or in connection with the use of any information, representation, reports, data or materials supplied to it by the Client including but not limited to the Consumer Protection from Unfair Trading Regulations 2008.

8.2 twogether does not warrant or guarantee the success of any marketing exercise or program and the Client is responsible for checking the proposed Services and ensuring their accuracy and the veracity of the statements therein. twogether is not responsible for checking the accuracy of any information or data provided to it by the Client.

8.3 The Client warrants that it is not a consumer as defined under the Unfair Terms in Consumer Contract Regulations 1999.

8.4 Nothing in these Conditions shall limit or exclude the twogether's liability for:

  • 8.4.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
  • 8.4.2 fraud or fraudulent misrepresentation; or
  • 8.4.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

8.5 Subject to clause 8.4:

  • 8.5.1 twogether shall under no circumstances whatever be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
  • 8.5.2 twogether total liability to the Client in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £1 million.

8.6 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

8.7 The Client acknowledges that the limitations and exclusions contained in these Conditions are reasonable and if they had not been included, the Charges would have been increased significantly.

8.8 This clause 8 shall survive termination of the Contract.


9.1 Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if:

  • 9.1.1 the other party commits a material breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing of the breach;
  • 9.1.2 an order is made or a resolution is passed for the dissolution or winding-up of the other party or an order is made for the appointment of an administrator to manage the affairs, business and property of the other party or such an administrator is appointed or documents are filed with the court for the appointment of an administrator or notice of intention to appoint an administrator is given by the other party or its trustees, officers, directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a receiver and/or manager or administrative receiver is appointed in respect of all or any of the other party’s assets or undertaking or circumstances arise which entitle the Court or a creditor to appoint a receiver and/or manager or administrative receiver to which entitle the Court to make a winding-up or bankruptcy order or the other party takes or suffers any similar or analogous action in consequence of debt.

9.2 Without limiting its other rights or remedies, twogether may terminate the Contract with immediate effect by giving written notice to the Client if the Client fails to pay any amount due under this Contract on the due date for payment.

9.3 Without limiting its other rights or remedies, if the Client becomes subject to any of the events listed in clause 9.1.2 or if twogether reasonably believes that the Client is about to become subject to any of them, or if the Client fails to pay any amount due under this Contract on the Due Date for payment then twogether shall have the right to suspend provision of the Services under the Contract or any other contract between the Client and twogether and may demand payment of the Charges in full which shall be payable forthwith.


10.1 On termination of the Contract for any reason:

  • 10.1.1 the Client shall immediately pay to twogether all of twogether’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, twogether shall submit an invoice, which shall be payable by the Client immediately on receipt;
  • 10.1.2 the Client shall return all of twogether Materials and any Deliverables which have not been fully paid for. If the Client fails to do so, then twogether may enter the Client's premises and take possession of them. Until they have been returned, the Client shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;
  • 10.1.3 the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
  • 10.1.4 clauses which expressly or by implication have effect after termination shall continue in full force and effect.


11.1 All communications between the parties about this Contract must be in writing and delivered: by hand; or sent by pre-paid first class post; or by email; or by facsimile transmission to its registered office or such changed address as shall be notified to the other party from time to time.

11.2 Communications shall be deemed to have been received:

  • 11.2.1 if sent by pre-paid inland first class post, 2 days after posting (exclusive of the day of posting);
  • 11.2.2 if delivered by hand, on the day of delivery;
  • 11.2.3 if sent by facsimile transmission or email on a working day (in the UK) prior to 4.00pm at the time of transmission and otherwise on the next working day provided the sender can provide a fax delivery confirmation.


12.1 Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations, provided that if the period of delay or non-performance continues for 3 months the party not affected may terminate this agreement by giving 14 days’ written notice to the other party.

12.2 Any party that is subject to a force majeure event shall not be in breach of this agreement provided that it promptly notifies the other parties in writing of the nature and extent of the force majeure event causing its failure or delay in performance.

12.3 Under no circumstances shall the Client be entitled to delay payment because of a force majeure event.


13.1 Any variation of the Contract must be in writing and signed on behalf of both parties. If a court decides that any part of the Contract cannot be enforced, that particular part of the Contract will not apply, but the rest of the Contract will. A waiver by a party of a breach of any provisions shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under the Contract shall not prevent the exercise of that or any other right. The Client may not assign or transfer any benefit, interest or obligations under the Contract but twogether may assign or transfer any benefit, interest or obligation under this Contract without the consent of the Client. The provisions of the Contract (Rights of Third Parties) Act 1999 shall not apply to any person not a party to this Contract.


14.1 This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.2 The parties remotely agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims that arise out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).